This page is a general working draft prepared for review by SQMI. It is not legal advice, and it must be reviewed by a qualified legal professional before SQMI adopts it.
01Safety interview practice
Using the Safety Interview Coach requires your name and email; phone is optional. SQMI stores these registration contacts, the registration notice version and your separate admissions/marketing choices in its protected inbox before practice starts. Neither optional permission is required to take the practice. Email marketing permission creates only a pending subscriber request and does not grant WhatsApp marketing permission or undo existing opt-outs. Your selected role, industry, job-description excerpt and practice answers are sent to an AI provider through Replit AI Integrations for feedback. Do not include personal, confidential or sensitive information in answers or job descriptions. Practice is not a qualification or a hiring decision. The browser tab can retain a signed session token and draft in session storage; the token includes your answers and is signed, not encrypted. Sessions expire after two hours. Server-side retry responses are cached temporarily until expiry. Practice answers are not saved to the contact inbox unless you request an email copy; aggregate daily AI usage counts are stored separately. Registration contacts are not included in the signed token or shared links.
If you request an email report, we store your name, email, answers, report and report-consent version in the protected staff inbox and queue a transactional email with Resend when sending is configured. The separate admissions follow-up checkbox is optional and unticked by default. Requesting a copy alone does not request admissions contact or newsletter enrolment. After registration, you can print without requesting an email copy. Sharing the tool or including your practice score is voluntary. Shared messages contain no contact details, private answers or session token. You can clear the browser practice copy; this does not delete contacts already saved by SQMI. Contact infos@sqmicmr.org for deletion or other privacy requests.
02Enquiry acknowledgements and admissions follow-up
Training enquiries, consented brochure requests and explicit Gloria follow-up requests are stored in a protected admissions inbox with contact details, course interest, source and any selected calendar session. Staff record status, follow-up notes and a next-contact date. A session or waiting-list enquiry is not a booking.
An acknowledgement can be queued when an email is supplied. Admissions receives an internal alert and an initial reminder if a new enquiry has no recorded follow-up after 24 hours. Resend processes these notifications when email sending is configured. Delivery attempts and provider acceptance are recorded; acceptance is not proof of inbox delivery. These are transactional messages, not newsletter or marketing enrolment. For privacy requests, contact infos@sqmicmr.org.
03Referral programme
If you join SQMI’s referral programme, we store your name, email address, optional telephone number, unique code, registration language and the version of the terms you accepted. Using a code on an enquiry links that enquiry to the referrer for reward eligibility checks. We retain review notes, verification decisions and manual payout references to administer rewards, prevent duplicate or fraudulent claims and maintain appropriate records.
Only authorised SQMI staff can access referrer contacts, referred learner information and payment records. Referrers do not receive learners’ private information. Programme registration does not subscribe anyone to marketing, verify ownership of an email address or send automatic emails. Referral attribution uses the website URL and temporary in-memory state, not a referral tracking cookie.
Programme records are retained only as necessary to administer the programme, resolve disputes and meet applicable record-keeping obligations. Contact infos@sqmicmr.org for access, correction or deletion requests; some financial or dispute records may need to be retained where applicable law requires it. See the referral programme and terms.
04Who is responsible
This website is operated by Safety and Quality Management Institute (SQMI), a safety and quality training institute based at Feu Rouge Bessengue, AZICCUL Building, 4th Floor, Douala, Cameroon. In this policy, "SQMI", "we" and "us" mean that operator.
For privacy questions and requests concerning your personal information, contact SQMI at infos@sqmicmr.org or +237 678 210 026.
05Information we collect
Enquiry form. When you send an enquiry, we store in our database the details you enter: your name, your email address and/or phone or WhatsApp number, your organisation (optional), the course or training you are interested in, the language of the site when you submitted (English or French), and your message. Please do not include health information, identity numbers or other sensitive details in your message.
Technical and security information. Like most websites, our hosting environment records server access and security logs. These can include the requested page address (without the query string), the response status, the time of the request and connection data handled by the hosting provider, such as an IP address and browser information. To limit spam, the enquiry service temporarily uses your IP address to count submissions within a rolling 15-minute window.
Language preference. If you switch between English and French, your choice is saved in your browser under the name sqmi-lang. This browser entry stays on your device. However, the language you are using (English or French) is included with any enquiry you send, as described above. See the Cookies Policy.
Optional analytics. On sqmicmr.org and www.sqmicmr.org, Google Analytics loads only after you accept analytics through the cookie choice panel. It measures public-page visits and usage, including course-page views and successful enquiries with limited course, category and language metadata. Google may receive browser and device information and use the connection’s IP address to derive approximate location. Our analytics code does not send names, telephone numbers, email addresses, form contents, chat messages or interview answers, and removes query strings and fragments from the page and referrer URLs it supplies. Staff and sign-in routes are excluded by the app. Google Signals and advertising-personalisation features are not enabled by our configuration.
Google processes analytics information under its own terms and may process it outside your country. See Google’s Privacy Policy. Data retention also depends on the settings in SQMI’s Google Analytics property. You can refuse without losing access and change your choice using Cookie settings. Refusing or withdrawing stops the app’s analytics events and removes Google Analytics cookies accessible to this site; it does not erase information already received by Google.
Optional advertising measurement. After you accept analytics and advertising cookies, Meta (Facebook) Pixel measures public-page visits, advertising performance and advertising audiences. Meta can receive page addresses, referrers, browser/device information, identifiers and your connection IP address, and may associate these with your Meta account or process them outside your country. We send PageView events only, disable automatic event configuration and do not supply form fields, chat messages, interview answers or contact details as event parameters or advanced-matching data. Staff/sign-in pages are excluded. Pixel loading is also withheld on URLs with fragments or unrecognised query parameters to reduce accidental disclosure. See Meta’s Privacy Policy. Refusal keeps the Pixel unloaded; withdrawal revokes further events, removes accessible first-party Meta cookies and reloads the page, but does not erase data Meta has already received. Previous analytics-only acceptance does not authorise this new advertising purpose: we ask again.
Staff accounts. Authorised SQMI staff who sign in to edit course content have accounts managed by Clerk, our authentication provider. This involves identity and profile details (such as name and email), sign-in sessions and security cookies. Inside our system we keep an internal author identifier, staff roles, and a history of content edits and publication for accountability.
Newsletter sign-up (voluntary and separate from enquiries). Training enquiries are used only to reply to your enquiry. Separately, you may choose to request safety tips and course updates on the newsletter page. If you do, we store your name (optional), the contact detail for each channel you tick (email address and/or WhatsApp number in international format), the topics you select (optional), the site language, and for each channel the exact consent wording shown to you, its version, the time you agreed and that the request came from the website sign-up form. Each channel is kept as a separate record.
Every sign-up starts as pending. Explicit email newsletter requests queue a confirmation email through Resend when the sender is enabled. You confirm ownership using the emailed link before marketing is permitted; staff can also document ownership verification. Staff verify WhatsApp requests separately; this website does not send WhatsApp messages or SMS. Marketing campaigns require staff approval and are sent only to confirmed email subscribers matching their language and selected topics. Resend processes the recipient address and email content, and reports delivery, bounces and complaints. Bounces and complaints stop further newsletter sending. Every marketing email includes an unsubscribe link, and compatible inboxes offer one-click unsubscribe. We keep consent, confirmation and opt-out history and a minimal suppression record to honour opt-outs. Sign-up does not require new cookies or browser storage.
Gloria AI assistant. The site offers an optional chat assistant called Gloria. Gloria is an automated artificial intelligence (AI) tool, not a person. When you send a question, your question, recent messages of the conversation (up to the last 12) and the site language are sent to our server and then to OpenAI, an external AI provider, to generate an answer based on SQMI’s published course, calendar and institute information. The conversation is kept only in your browser’s memory while the page is open; it is not saved to browser storage and is cleared when you end the chat or close the page. The website does not store chat transcripts in its database, and chat contents are not used for analytics or tracking. Please do not enter health, medical, identity or other sensitive information. Data received by OpenAI is handled under its own terms and retention practices; we do not claim that the provider retains nothing.
Gloria follow-up requests. If you choose to request a follow-up, you review and confirm the details before sending: your name, email address and/or phone or WhatsApp number, preferred contact method, optional organisation, course and preferred dates, the site language and an editable summary prepared from your questions (not the full chat transcript). With your explicit consent, recorded with the consent wording version, we save these details for SQMI admissions. Email notifications of follow-up requests to SQMI staff are planned through Resend, an email delivery provider, once that connection is set up; until then no automatic emails are sent. A follow-up request never subscribes you to marketing or the newsletter.
NEBOSH brochure downloads. To download the NEBOSH International General Certificate or Process Safety Management brochure (PDF), you enter your email address and tick a consent box. We store your email address, the brochure language you chose, the language of the consent wording shown to you, the page or link you used (home, course catalogue, course page, contact or footer), the related course where applicable, your consent, the consent wording version and the time of the request. Your email address is used only to follow up on your brochure and training request. It does not subscribe you to the newsletter or any marketing, and we do not verify it or send anything to it automatically: the PDF downloads directly on the website. After a request is accepted, the server issues a private, temporary download permission that expires after 15 minutes; brochure files are not publicly linked.
We do not take payments or collect card details on this website.
06Why we use it
- To read and reply to your enquiry by email, phone or WhatsApp, and to discuss courses, corporate training, dates, fees and admission arrangements you asked about.
- To keep a record of enquiries so we can follow up, avoid duplicate contact and understand demand for courses.
- To protect the website and enquiry service against spam, abuse and security incidents, and to investigate faults.
- To let authorised staff sign in, manage course content and keep an accurate record of who changed or published what.
- To remember your language choice and, where enabled, to understand in aggregate how the site is used so we can improve it.
- To manage voluntary newsletter requests, confirm addresses by email link or documented verification, send staff-approved campaigns, and respect opt-outs and suppression.
- To meet legal obligations, or to establish or defend legal claims where necessary.
We rely on the grounds available under applicable law for each purpose. Depending on the situation these may include taking steps you requested before any agreement, our legitimate interest in running and securing an educational website, compliance with legal obligations, or your consent where the law requires it.
We do not sell personal information. The app does not use your information for advertising profiling, and it does not send enquiry-form details to an artificial intelligence service. Only questions you type into the Gloria assistant are sent to OpenAI, as described above. Some illustrations on the site were created with AI tools and are labelled as illustrations; this has nothing to do with your personal data.
08Processing outside Cameroon
Our providers operate internationally, so your information may be stored or processed outside Cameroon. We have not verified the specific hosting regions used for every service. Where applicable law imposes conditions on transfers, SQMI intends to address them as part of its review of this policy and its provider arrangements.
09How we protect it
We aim to use reasonable measures suited to a small training website. Measures in place in the website's design include: access to the content editor only for signed-in, authorised staff with assigned roles; managed authentication through Clerk; rate limiting on the enquiry form; field length limits; and logs that help detect misuse.
No website, network or storage system is completely secure. We cannot guarantee that information will never be accessed, altered or lost without authorisation, and we do not claim that all data is anonymous. If you believe your information has been misused, contact us promptly.
10How long we keep it
We keep enquiry records for as long as they are needed to respond, follow up on your training interest, maintain reasonable records of our contacts and meet legal or accounting needs. Staff account and edit history is kept while the account is active and for as long as needed to keep a reliable record of content changes.
Retention schedules for enquiries, staff records, newsletter requests and consent evidence still need SQMI review and confirmation. Newsletter data is used to manage your request and subscription; consent evidence and minimal opt-out records are kept to document permission and honour your choices. An opt-out cannot be reversed by a repeated public sign-up. No fixed automatic deletion or retention purge is currently configured. You can contact us at any time to ask us to review or delete your records, subject to applicable legal obligations. The anti-spam counters use IP addresses over a 15-minute window; these entries are held temporarily in server memory and old entries are cleaned as requests are processed or the server restarts, not necessarily exactly after 15 minutes. Server log retention is managed by the hosting environment.
Brochure request records (email, languages, source, course, consent version and time) are kept to follow up on your training interest and to document your consent, under the same retention review as enquiries. Download permissions expire after 15 minutes; a new request is needed after that.
11Your choices and requests
Subject to applicable law, you can ask SQMI to:
- confirm whether we hold information about you and give you access to it;
- correct information that is inaccurate or incomplete;
- delete information we no longer have a valid reason to keep;
- restrict or object to certain uses of your information;
- provide a copy of information you gave us, where that applies;
- withdraw your consent at any time where we rely on consent, without affecting processing carried out lawfully before you withdrew it.
To stop email newsletters, use the unsubscribe link in any marketing email; no account is required. For email, WhatsApp or both, you can also contact infos@sqmicmr.org or +237 678 210 026 for staff to record your withdrawal. Email-link opt-outs are applied immediately.
Send your request to infos@sqmicmr.org or call +237 678 210 026. To protect you, we may ask for information to confirm your identity, proportionate to the request; usually this means replying from the email address or phone number you used in your enquiry. Some requests may be limited where the law allows, for example if we must keep a record for legal reasons.
12Concerns and complaints
If you have a concern about how we handle your information, please contact us first so we can try to resolve it. If you are not satisfied, you may be able to raise the matter with the competent data protection authority or a court, depending on applicable law and where you live.
13Applicable law
SQMI is based in Cameroon. This draft is intended to be reviewed against applicable Cameroonian personal data protection law, including Law No. 2024/017 of 23 December 2024 relating to the protection of personal data in Cameroon, to the extent it applies. It does not state that SQMI is compliant with that law. If you are located elsewhere, mandatory protections under the law of your country may also apply. This draft does not claim compliance with the GDPR or any other specific regime.
14Children
This website is aimed at working professionals, employers and adults looking for safety and quality training. It is not designed for children. If you are under the age of majority where you live, please ask a parent or guardian to contact SQMI on your behalf. If you think a child has sent us information, contact us and we will review it.
15Changes to this policy
We may update this policy as the website, our providers or the law change. The "last updated" date at the top shows the latest revision. Where a change is significant, we will make it clear on this page.
16Contact and related policies
See the contact details below. Related: Terms and Conditions of Use and Cookies Policy.
Questions about this policy
Contact SQMI using the details below. Please say which policy your message is about.
- Safety and Quality Management Institute (SQMI)
- infos@sqmicmr.org
- +237 678 210 026
- Feu Rouge Bessengue, AZICCUL Building, 4th Floor, Douala, Cameroon